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AT&T Customers are Entitled to Refund for Unauthorized Charges (Cramming).  The Federal Communication Commission reached a Settlement with AT&T.  AT&T will provide $80 Million for Refunds to Consumers who were billed for "third-party services.  Click Here for More Information.

VERIZON LIFELINE--Verizon has announced a phone number change, for consumers to apply for this assistance program.  The new number is 1-800-VERIZON (1-800-837-4966)

Physician Certification of Serious Illness or Life Support (PSC form SC-1).  PSC Staff has recommended a rule change to allow "nurse practitioners" the ability to sign this form. Action Alert.

See OPC's new "Guide to Understanding Fee Options for Smart Meters" in Publications.

OPC applauds Public Service Commission order on Uber Technologies' operations in Maryland.  The PSC found that Uber provides transportation services to the public and is regulated by the PSC.  OPC Press Release

CHECK OUT THE STATUS AND OPC TESTIMONY ON BILLS HEARD IN THE 2020 LEGISLATIVE SESSION.  LINK to STATE LEGISLATION. 

New law (SB 1044/HB 928) requires the PSC to set up a work group and evaluate the adequacy of its existing supplier consumer protection rules.  This is timely in light of the variable rate problems for consumers, and consumer complaints about slamming and deceptive marketing.   

This highlights the commitment of major utilities to provide payment plans and new budget billing assistance for customers receiving high bills this winter.   

CONSUMER ALERT--HIGH WINTER BILLS--OPC has prepared two alert notices with information about high winter bills, utility budget billing plans to help consumers, and energy assistance referrals. 
High Winter Bills Information Alert