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AT&T Customers are Entitled to Refund for Unauthorized Charges (Cramming).  The Federal Communication Commission reached a Settlement with AT&T.  AT&T will provide $80 Million for Refunds to Consumers who were billed for "third-party services.  SEE LINK for more Information 

VERIZON LIFELINE--Verizon has announced a phone number change, for consumers to apply for this assistance program.  The new number is 1-800-VERIZON (1-800-837-4966)

Physician Certification of Serious Illness or Life Support (PSC form SC-1).  PSC Staff has recommended a rule change to allow "nurse practitioners" the ability to sign this form.  SEE OPC ALERT

See OPC's new "Guide to Understanding Fee Options for Smart Meters" in PUBLICATIONS.

OPC applauds Public Service Commission order on Uber Technologies' operations in Maryland.  The PSC found that Uber provides transportation services to the public and is regulated by the PSC.  OPC Press Release

CHECK OUT THE STATUS AND OPC TESTIMONY ON BILLS HEARD IN THE 2019 LEGISLATIVE SESSION.  LINK to STATE LEGISLATION. 

OPC opposition to PEPCO's  rate increase delivers benefits.  PSC has ruled that PEPCO will receive 20% less of the amount requested last December 2013, in PSC Case 9336.

New law (SB 1044/HB 928) requires the PSC to set up a work group and evaluate the adequacy of its existing supplier consumer protection rules.  This is timely in light of the variable rate problems for consumers, and consumer complaints about slamming and deceptive marketing.   

Due to high complaint volumes this winter, the PSC opens investigations of several energy suppliers regarding Variable Rate Pricing Practices this winter (2013-2014) in PSC 9346 and 9347.  OPC sought relief for Starion Energy customers for high prices in 2012-2013 winter, and will pursue relief in these cases as well.  

CONSUMER ALERT--NEW WEBSITE to address high bill problems this winter:
http://energy.maryland.gov/Residential/assistance/EmergencyColdWeatherEnergyAssistance.htm

This highlights the commitment of major utilities to provide payment plans and new budget billing assistance for customers receiving high bills this winter.   

CONSUMER ALERT--HIGH WINTER BILLS--OPC has prepared two alert notices with information about high winter bills, utility budget billing plans to help consumers, and energy assistance referrals. 
High Winter Bills Information Alert