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Human Trafficking

Get Help

National Human Trafficking Hotline 24/7 Confidential

icon of a phone 1-888-373-7888

icon of a cell phone 233733

For More Information on Human Trafficking in Maryland click here


Report Fraud & Abuse in State Government

CALL: 877-FRAUD-11


Stop Fraud


Attn: Fraud Hotline
        Office of Legislative Audits
        301 West Preston Street, Room 1202
        Baltimore, MD 21201



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OPC Works for You

The Office of People's Counsel is here to help and advocate for you. We represent Maryland residential customers before the Public Service Commission and federal agencies, and we provide you assistance dealing with your utility issues, including affordable and reliable service.  

To see what OPC is currently working on, click here for our recent press releases or click here for our media coverage.

Contact OPC at OPC@maryland.gov or call 410-767-8150 or 800-207-4055. 


Beware of Rising Heating Bills

The price for home heating fuels like home heating oil, propane, and natural gas are expected to be higher than normal this winter and could impact your bill. If you use propane or home heating oil, consider filling your tank at the beginning of the heating season to be prepared. OPC encourages you to weatherize your home and conserve usage where you can. Homeowners can also consider supplementing their primary heating system with an energy efficient wood or pellet burning stove. The Maryland Energy Administration provides a grant for eligible stoves. To learn more, click here.

If you have a retail supplier for electricity or natural gas, pay very close attention as to what the price is and consider locking in a rate now, even if it is only just during the winter months. If you are on a variable price contract with a retail supplier, there are few limits on the price that a company can charge. For electricity, anything over $0.085 per kWh is likely higher than the price charged by your utility. For natural gas, anything over $0.65 per therm for BGE or $0.85 per therm for Washington Gas is likely higher than the price charged by your utility.

While this winter is forecasted to be slightly warmer than last year, that does not mean we will not have a cold snap. A cold snap combined with tight supplies can lead to extremely high fuel prices that can be passed on directly to the consumer through a variable price contract. During the "polar vortex" weather events in 2014, some customers with variable price electricity supply contracts were charged prices many times higher than typical-for example, one customer saw his variable price per kWh rise from about $.08 per kWh to nearly $.47 cents per kWh.

To learn more, click here for information from the US Energy Information Administration.


Behind on Your Gas or Electric Bill?

If you are behind on your gas and electric bill, or have received a utility disconnection notice, contact your utility immediately to avoid service disconnection.  You are entitled to receive at least a 12-month payment plan.  Check out OPC's COVID-19 resource section.

If you need financial assistance to meet your bills, consider applying for the Office of Home Energy Programs. Check to see if you're income eligible


Avoid Utility Scams

Scammers may try to take your money if you are behind on your utility bills.  See these tips to avoid Utility Scams.


Shopping for Gas or Electricity?

Shopping electric and gas suppliers

Tips and information for about Shopping Electric and Gas Suppliers


Need to file a complaint?

Do you have an unresolved dispute with your utility or energy supplier? You can file a complaint with the MD Public Service Commission (PSC) Consumer Affairs Division. The MD PSC regulates natural gas, electric, local landline telephone and private water companies. The PSC is the licensing agency for retail natural gas and electric suppliers.

Click here for information on the PSC complaint process.



OPC News

MD OPC is hiring for an Assistant People's Counsel. For more information, click here.


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