How to File a Complaint
If you have a problem with a utility company (like electric, private water, or gas), you can file a complaint with the Public Service Commission (PSC) and their Consumer Affairs Division (PSC/CAD). The PSC regulates utility companies, and the CAD helps people with complaints.
Before you file a complaint: You need to talk to the utility company first to try to fix the problem. If you are note satisfied, then you can contact PSC/CAD.
Examples as to why you may choose to file a complaint
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You think your bill is wrong, and the utility company won’t check it or says the bill is correct.
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You have a problem with charges from a utility supplier you didn’t sign up for or think they were dishonest.
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You believe there is something wrong with your meter.
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You believe the utility company has violated a consumer protection.