How to File a Complaint
Complaints against utility companies are made to the Public Service Commission (PSC), Consumer Affairs Division (PSC/CAD). The PSC regulates utilities, and CAD handles consumer complaints about utilities. You must contact the utility first to try to resolve your problem before PSC/CAD will take your complaint.
Examples as to why you may choose to file a complaint
You believe your bill amount is incorrect and the utility company will not investigate or claims it is the correct amount.
You have a dispute about a utility supplier amount on your bills. You did not sign a contract with the supplier, or believe that the supplier was deceptive in its marketing.
You believe there is something wrong with your meter.
You believe the utility company has violated a consumer protection.