Robocalls

Unwanted calls and texts can not only be a hassle, but they may also open you up to being exposed to a scam. Advances in technology have unfortunately allowed illegal and spoofed robocalls and texts to be made from anywhere in the world and more cheaply and easily than ever before. That's why it's become more of a problem for consumers, and a more difficult problem to solve. The FCC receives complaints about these calls and also puts out some great information about what consumers can do to stop these unwanted calls.

Actions you can take to stop unwanted calls and texts:

1

The best things a consumer can do are to utilize call blocking tools and register on the Do Not Call list.

The national Do Not Call list protects landline and wireless phone numbers. You can register your numbers on the national Do Not Call list at no cost by calling 1-888-382-1222 (voice) or 1-866-290-4236 (TTY). You must call from the phone number you wish to register. You can also register at donotcall.gov. If people continue to receive calls after registering, they can file a complaint with the FCC. In these cases, the FCC may issue warning citations or impose fines on the company.

There are resources through this link that discuss call blocking per provider.

2

File a complaint with the FCC. While the FCC does not resolve cell phone spam complaints on behalf of the consumer, they do use this information to inform policy decisions.

The FCC has produced several consumer guides on how to stop robocalls and spam texts and includes tools for customer to use to combat these issues.