A utility can terminate service only for reasons approved by the Public Service Commission:
Nonpayment of bills or security deposit
Failure to comply with company rules
Refusal to allow reasonable access to utility equipment
Fraudulent or misleading application
Non-disclosure of material facts
Tampering with utility equipment
Theft of energy
A utility cannot terminate service for:
A Public Service Commission disputed bill. To get this protection, a customer must file a complaint with the Commission disputing the reason for the termination before the utility shuts off service. The customer is required to pay the undisputed portion of a bill. If a customer is off service, a utility is not required to restore service after a customer files a complaint.
Outstanding bill of a previous occupant (unless customer was a co-occupant) or landlord
Merchandise or service contracts
Service used in non-residential units (e.g., commercial)
A past-due utility bill that the customer guaranteed for another customer
A bill that is outstanding for less than 3 months (if the security deposit exceeds the bill)
An outstanding bill that is $100 or less and delinquent less than 3 months
A charge to correct a meter error the utility did not discover for a period greater than 4 months
An outstanding bill that is more than 7 years old, unless:
Customer signed a payment agreement or
The outstanding bill is for service obtained in a deceptive or fraudulent manner, or as a result of certain co-occupancy situations
A utility must make reasonable attempts to collect past-due bills before it sends a termination notice and shuts off service.
A utility must provide written notice of the reasons for termination:
The notice must include certain information:
Name and account number of the customer
Address where service is to be terminated
Statement of reasons for termination
Reconnection fees, if any (USPP participants are not required to pay this fee)
Statement of total amount due
A statement of customer rights and remedies
A statement of customer responsibilities
The 7-day notice must include specific information
Manner that service was secured
Approximate period of service used
Amount of the bill
Summary of facts upon which utility bases its decision to terminate
A 14-day notice to occupants of a master-metered building is required.
Individuals should be notified by 1st class mail or flyers, and there should be a posting of termination notices in conspicuous areas of the building.
Learn more about the Medical Certification Form here.
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